Patient Information Modbury North & Cross Keys Medical Centre

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Please advise our reception staff if you have recently changed your address or telephone number. It is important to keep your information up-to-date on our system should we need to contact you.

The introduction of new privacy laws became effective in Australia on 12th March 2014. The changes include a new set of Australian Privacy Principles (APPs) that will regulate the handling of personal information by all private health service providers. All medical records and communications concerning patients are stored electronically and are available to your treating doctor at our surgery at all times. Your medical information is password protected. Access to our computer is not available from organisations outside the surgery. Patient information is not provided to an outside body (e.g. for reports or insurance purposes) without prior written consent by the patient. Written consent will be gained from each patient should we ever be involved in any research or similar program. The act allows patients to access the content of their medical record by arrangement with the practice. A copy of our full privacy policy is available to you upon request.

Our doctors and staff endeavour to provide a comprehensive, high quality service for our patients. If you are unhappy with any aspect of our care we are keen to hear about it. Please discuss any problem you may have with your doctor, our practice manager or our reception staff. If you wish to pursue the problem outside of the practice, information is available from Health & Community Services Complaints Commission (HCSCC) South Australia Ph:

(08) 8226 8666 or www.hcscc.sa.gov.au

Standard consultations are booked in 15 minute time slots. Longer consultations are available with our doctors for the following: medicals, minor surgery, care plan preparation, complex or multiple medical problems. Upon arrival to your appointment please report to the reception desk.

We understand that unplanned situations emerge (ie: work, family situations, emergencies) however, if you are unable to keep your appointment we ask that you please make every effort to cancel, with a minimum of 3 hours notice. Non-attendance or failure to cancel may incur a $25.00 fee.

 

Our friendly reception staff are able to arrange an interpreter for your appointment should it be required – please advise when booking the appointment.

For Modbury North Medical Centre

  • Monday 8.00 am to 11.00 pm
  • Tuesday 8.00 am to 11.00 pm
  • Wednesday 8.00 am to 11.00 pm
  • Thursday 8.00 am to 11.00 pm
  • Friday 8.00 am to 11.00 pm
  • Saturday 10.00 am to 5.00pm
  • Sunday 9.00 am to 5.00pm
  • Open on all public holidays 9.00am to 5.00pm

For Cross keys Medical Centre

  • Monday to Friday: – 9.00am to 5.00pm

Our practice ensures safe and reasonable arrangements for medical care for patients outside of our normal opening hours and as such our telephone will divert to the locum service National Home Doctor Services from 11:00pm on weekdays and 5:00pm on the weekend for Modbury North Medical Centre and after 5.00pm for Cross keys Medical Centre. Alternatively, you may choose to call them directly on 137425.

Regular patients of our practice are able to obtain visits in their home, residential aged care facility, residential care facility or hospital, both within and outside normal opening hours where such visits are deemed safe and reasonable.

Patients of our practice are able to obtain timely advice or information related to their clinical care by telephone and electronic means where a GP determines that this is clinically safe and that a face-to-face consultation is unnecessary for that patient. All telephone calls for doctors will be relayed through reception staff via message and the doctor will return your call at their earliest convenience. Consultations will not be interrupted unless in the event of an emergency.

Patients are required to make a follow up appointment with their doctor for test results. Test results are not discussed over the telephone due to their sensitive nature.

Repeat prescriptions and specialist re-referrals will not normally be issued without doctor / patient contact. Where it has been agreed that such repeats / re-referrals will be issued, please provide a minimum of 24 hours’ notice. To request the repeat script and referrals please click on the link below:

https://www.patientappointments.com.au/solitaire-medical-group-script-renewal-referral-requests/

Repeat prescriptions and specialist re-referrals will not normally be issued without doctor / patient contact. Where it has been agreed that such repeats / re-referrals will be issued, please provide a minimum of 24 hours’ notice. To request the Repeat prescriptions and specialist re-referrals please click the link below:-


The doctors at this practice are committed to preventative healthcare and as such we may issue you with reminder and recall letters appropriate to your care. If you do not wish to be a part of this system please advise your doctor.

For health and hygiene reasons our practice has a strict No-Smoking policy on or within the premises.

From 1st Feb 2020, Psychologist Ms. Anne Black will charge gap fee:-

Non-Concession:- $40
Concession Card Holders:- $20

For more information please feel free to talk our friendly reception staff.

We are primarily a bulk billing practice. Please ensure you bring your current Medicare Card and Concession Cards (if any) to all appointments. If your Medicare Card has expired (or if you are not registered with Medicare) you will be required to make payment of the consultation on the day and a receipt will be issued to you for reimbursement at a Medicare Office (if eligible). For all private patients (without Medicare Card) will pay $ 50 for normal Consult and $80 for long consultation

A gap fee will be charged for all minor surgical procedures e.g. excisions, suturing, toe nail resections, Implanon. Cost will be as follows:

Procedure Charges

We require payment in full for these services on the day of consultation and accept cash or eftpos.

Procedure
Non Concession
Concession
Trigger Finger Surgery
$150
$100
Suturing
$100
$75
Spirometry
No Charge
 
Shock Wave Therapy
$30 each or $125 for 5 treatments
Joint Dislocation Management
$150
$100
Iron Infusion
$50
$50
Insertion and removal of Implanon
$50
$50
Ingrown Toe Nail
$100
$100
Fracture Reduction and Plaster Application
$200
$150
ECG
No Charge
Excision Biopsy
Starting at $100
$25 less for Concession cardholder
Carpel Tunnel Surgery
$200
$150
ABI
No Charge
Heavy Vehicle or Commercial Vehicle License
$120 Plus GST
$120 Plus GST

 

Please note that there are some services that are not covered under Medicare e.g. pre-employment medical examinations and reports, diving medicals & commercial driving license assessments. Our practice informs patients about the potential for out-of-pocket expenses for healthcare provided within our practice and for referred services.

All work Cover Patients have to pay all medical expenses for all medical treatment provided (This is until claim is approved, not only when claim number is obtained).