Please advise our reception staff if you have recently changed your address or telephone number. It is important to keep your information up-to-date on our system should we need to contact you.
Our doctors and staff endeavour to provide a comprehensive, high quality service for our patients. If you are unhappy with any aspect of our care we are keen to hear about it. Please discuss any problem you may have with your doctor, our practice manager or our reception staff. If you wish to pursue the problem outside of the practice, information is available from Health & Community Services Complaints Commission (HCSCC) South Australia Ph:
(08) 8226 8666 or www.hcscc.sa.gov.au
Standard consultations are booked in 15 minute time slots. Longer consultations are available with our doctors for the following: medicals, minor surgery, care plan preparation, complex or multiple medical problems. If you need to cancel your appointment please advise us with as much notice as possible so we can allot the time to another person. Upon arrival to your appointment please report to the reception desk.
We understand that unplanned situations emerge (ie: work, family situations, emergencies) however, if you are unable to keep your appointment we ask that you please make every effort to cancel, with a minimum of 3 hours notice. Non-attendance or failure to cancel may incur a $25.00 fee.
Our friendly reception staff are able to arrange an interpreter for your appointment should it be required – please advise when booking the appointment.
- Monday to Friday 9.00am to 6.30pm
- Saturday 9.00am to 5.00pm
- Sunday 9.00am to 5.00pm
- All Public Holidays 9.00am to 5.00pm
After hours services are provided through Murray Bridge Soldiers Memorial Hospital. Ph: (08) 8535 6777 Also, you can call Country Health SA for Medical Advise on 08 8226 6000.
Regular patients of our practice are able to obtain visits in their home, residential aged care facility, residential care facility or hospital, both within and outside normal opening hours where such visits are deemed safe and reasonable.
Patients of our practice are able to obtain timely advice or information related to their clinical care by telephone and electronic means where a GP determines that this is clinically safe and that a face-to-face consultation is unnecessary for that patient. All telephone calls for doctors will be relayed through reception staff via message and the doctor will return your call at their earliest convenience. Consultations will not be interrupted unless in the event of an emergency
Patients are required to make a follow up appointment with their doctor for test results. Test results are not discussed over the telephone due to their sensitive nature.
Repeat prescriptions and specialist re-referrals will not normally be issued without doctor / patient contact. Where it has been agreed that such repeats / re-referrals will be issued, please provide a minimum of 24 hours’ notice.
Sickness certificates will not be issued unless a doctor has been consulted in relation to that illness, and cannot be backdated.
The doctors at this practice are committed to preventative healthcare and as such we may issue you with reminder and recall letters appropriate to your care. If you do not wish to be a part of this system please advise your doctor.
For health and hygiene reasons our practice has a strict No-Smoking policy on or within the premises.
We are primarily a bulk billing practice. Please ensure you bring your current Medicare Card and Concession Cards (if any) to all appointments. If your Medicare Card has expired (or if you are not registered with Medicare) you will be required to make payment of the consultation on the day and a receipt will be issued to you for reimbursement at a Medicare Office (if eligible).For all private patients (without Medicare Card) will pay $50 for normal Consult and $80 for long consultation.
A gap fee will be charged for all minor surgical procedures e.g. excisions, suturing, toe nail resections, Implanon. Cost will be as follows:
We require payment in full for these services on the day of consultation and accept cash or eftpos.
Trigger Finger Surgery
Joint Dislocation Management
Ingrown Toe Nail
Fracture Reduction and Plaster Application
From $100 to $200
(Depending on Size)
From $100 to $150
(Depending on Size)
Carpel Tunnel Surgery
Heavy Vehicle or Commercial Vehicle License
$120 Plus GST
$120 Plus GST
Insertion of Implanon
Removal and insertion of Implanon
Please note that there are some services that are not covered under Medicare e.g. pre-employment medical examinations and reports, diving medicals & commercial driving license assessments. Our practice informs patients about the potential for out-of-pocket expenses for healthcare provided within our practice and for referred services.
All work Cover Patients have to pay all medical expenses for all medical treatment provided (This is until my claim is approved, not only when claim number is obtained).